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Nvq Level 5 Health And Social Care Analysis

189 Words1 Page

As I have mentioned several times, I monitor feedback, complaints policies and procedures all the time. It is part of my role to make sure that all systems and procedures are working well and smoothly. When new procedures are needed then I make sure they are implemented by all staff and make sure they are aware of them from meetings memos and care plans. Families of the residents are very forward in making complaints and raising concerns if they feel something is not being carried out correctly, with this I must make sure that it is factual as family members often try to make us do things which does not promote the independence of the resident, I make sure I see them listen to concerns and explain reasons these actions and methods are in place.

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