Case Study: The Health Information Management Department
In this case, a lawyer came in to the Health Information Management Department of a large teaching hospital looking to pick up their records on their client. When the lawyer entered the Health Information Department, there were some difficulties in not only getting the receptionist to provide assistance, because she was on the phone, but also once the lawyer had articulated his request, there appeared to have been additional difficulties in locating the records that were being picked up. The clear indication was that the receptionist did not know whether the records were available on the premises or not. Eventually, after a frantic search in the front reception area and desks of the
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The manager remained calm and immediately went to the window to greet the annoyed lawyer. He produced his documents which indeed did highlight that he faxed his request over the previous day, and it was even addressed to the receptionist who ultimately failed to act on his urgent request. After the manager took over, she finally located the missing paperwork that he was referring to. When an employee filled in for the receptionist the day before during her lunch break, the employee failed to mention her correspondence with the lawyer and erroneously placed the paperwork into the wrong folder - the folder that indicates that there is an issue with a request and it needs to be returned to the requester, not the folder that indicates the request is compliant and ready to be processed - because they did not understand that with a court order you do not need authorization from the patient. He then requested that an effort be made to produce the records immediately, since he was visiting his client (the patient) in the hospital in 30 minutes. The issue with this timeframe was that the records needed were psychiatric records that must be …show more content…
The manager assessed who was available to assist and pulled that employee off her current task to produce the records expediently. In the meantime, the manager circled back to the lawyer waiting patiently, sympathized with his situation again, and thanked him for being patient. The employee that was assisting the receptionist earlier, came by to thank her for handling that situation that escalated quickly. She told the employee calmly that they were are all a team, regardless if she wasn't their direct manager and reminded him that sometimes situations may arise that puts us under a lot of pressure, but if we all work together towards our common goal, we’ll be fine.
In this case, there may have been some measure of management but, given the outcome or result of the transaction, a case can be made that there was certainly no leadership because the goal of releasing information in a timely matter was never accomplished. The evidence, to support this claim, is provided in the analyses
this Court’s order to respond in full to the Hospital’s discovery requests and produce the requested documents. Additionally, Defendant failed to respond to the Hospital’s attempts to confer on this Motion. III. Conclusion and Prayer Defendant’s bad faith behavior implies that he considers himself to be above the requirements of the Rules of Civil Procedure and the authority of this Court.
Gatzke worked at Walgreen Company as a district manager. He was called to temporarily relocate to Duluth, Minnesota to supervise the opening and preliminary operations of a Walgreen-owned restaurant. The company was paying for Gatzke to live at an Edgewater Motel, where he set up a temporary workspace. Gatzke and some employees had dinner at the new restaurant and then continued their night to a bar for several drinks while discussing the restaurant. Gatzke went back to his room at the Edgewater motel and began to fill out an expense report.
She is very rude and disrespect. As you know due to the errors I have been working all day to correct the issue. As discussed with Donna I returned the paperwork to her for further verification. I stop in the office later this afternoon to check if there is more work to be done and Donna stated that she did not have the opportunity to view the information.
The report was then brought to the attention of Gilo’s supervisor Dr. Hantz Hercule. On August 15, 2012, Dr. Hercule traveled to the institution to meet with the plaintiff Norma Gilo, Warden William Churchwell, Assistant Warden Norma Kelly and Health Services Administrator Monica Crutchfield to discuss the investigation of unsigned DNRs. In the meeting, Gilo proved her unprofessionalism by questioning the reason for the meeting and challenging the supervisors’ credentials to question her. After order of temporary reassignment to Holmes CI for two weeks until the investigation was complete, Gilo insisted that she would not be reporting to Holmes CI and requested two weeks of annual leave. Gilo was then ordered to submit a written statement of her refusal to accept her temporary assignment.
At this point emergency services would take over the client and I would begin any in house protocol. Whether that is paperwork, assisting clients, or housekeeping in relevance to the event. Keeping the clients and staff calm as possible is key so everyone can progress afterwards. If the fellow who left returns, I would call for staff assistance and Police to pursue further action with them due to the nature of the event. After the stress and commotion of the event has cleared, it has been confirmed that everyone is okay to progress on I would continue with my paperwork that was to be completed previously.
Health Information Exchange Providers across the U.S. are turning to the Health Information Exchange also known as HIE. HIE provides secure online access to patients charts among a network of providers, hospitals, clinics, doctor’s offices, and pharmacies who join in the exchange, so they can have timely electronic access to records their patients will allow them to share. For patients this means having their medical records available no matter where they go and for providers it means having instant access to life saving information when seconds count
In this meeting, I will address the discoveries from the scenario. A very loosely managed and controlled organization. Each department works interchangeably with other departments. Every department needs to evaluate the process of how their department is following the guidelines.
Chiricco asks client why the floor was wet and Ms. Footman became hostile saying that her kids were taking a shower and the tub over flood therefore it was water on the floor. CM reminded Ms. Footman that this situation happens before and that she is causing that the unit located under her unit has the bathroom ceiling damage. Ms. Chiricco told Ms. Footman that is considered property damage which is a violation of the DHS Client Code of Conduct. Ms. Footman became hostile and irate, screaming and cursing saying that she tire of bitches coming gin her unit and tell her what to do. Client slams her unit door as CM and Ms. Chricco left her unit, them them she was talking with someone on her cellphone, yelling saying that now “This bitch from DHS comes here to tell me about my unit but no one care about
No hospital would turn away a physically ill person, why would they reject one who was mentally
Week 9 Overcoming Factors That Impact Informatics Initiatives DB Main Post Informatics impacts the healthcare setting, through the implementation of EHRs. A nurse informaticist not only manages the implementation of technology but follows guidelines set by ANA. Growth in nursing is moving forward as technology is erupting on the scene. The purpose of this paper does nurse impact leadership change for nurses moving into nursing informatics. Can implementation of technological transformation the care of patients, and components of ANCC Magnet health care set?
Case Study #1 Andrew Gonzalez Saint Leo University MGT 417 Case Study #1 The Meridian water pump case is about a small company that produces small water pumps. There was a meeting held within the department managers that pertained to making medium size pumps for the next 6months. Arguments were recorded between the marketing and sales manager, production manager, HR manager and finance manager. It seems to me that all were pointing the finger at one another on why things couldn’t get done and each department was slowing the other down by not efficiently running their departments.
I told Ms. Porter he needed details. She became annoyed at which point I stepped in. The case worker had information we needed. I did not want to leave with knowing for she had other options. Once he was done taking Ms. Porter’s statement he gave her and TRA application and 30 days to bring in a letter of discharge.
Response to Compliance Management Scenario Compliance management in a complicated and ever expanding portion of the Health Information Management (HIM) field. As federal, state and local laws are created and revised, HIM professionals must stay current of not only the regulations but also the consequences of non-compliance. Along with federal, state and local laws, attention must be paid to the guidelines of various accreditation and credentialing bodies. Scenario Mistakes, Type of Violation and Preventative Solution There are several mistakes made in the provided Compliance Management Scenario.
The information for the leader is imperative to survive in an organization (Llopis, 2011). The chains and the food stores catering to the segment were popular and having access to the customer was doing great business. The strategy operational at the store was simple and unique: low food prices and fast, friendly service. He also gathered the information that the counters and shelves remained empty. I had the information while serving the organization of the manner in which the systems and procedures worked.
In the above situation the staff member took on the role of the Victim; When I’m in this role I discount my ability to solve problems and I’m unaware of my resources. This became apparent through the session as she